Privacy Policy

JomoPak & Sealprint

Sava Online (Pty) Ltd trading as JomoPak

Last updated: 25 October 2026

1. Introduction and Who We Are

Sava Online (Pty) Ltd, trading as JomoPak, is committed to protecting the privacy and personal information of its customers, suppliers, website visitors and business partners.

This Privacy Policy explains how we collect, use, process, store, share and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

JomoPak operates as a packaging manufacturer, supplier and marketplace, providing packaging products, wholesale supplies, sourced packaging, custom manufacturing and related services.

Sealprint is a division of JomoPak specialising in custom-printed packaging and smaller-quantity packaging solutions.

Both JomoPak and Sealprint operate under the same registered legal entity, Sava Online (Pty) Ltd.

This Privacy Policy applies to all JomoPak and Sealprint websites, online platforms, customer accounts, quotation requests, orders, artwork submissions and related business activities.

Our company details

• Registered company: Sava Online (Pty) Ltd
• Company registration number: 2019/136356/07
• Trading name: JomoPak
• Division: Sealprint
• Business location: Brentwood Park, Benoni, Gauteng, South Africa
• JomoPak website: www.jomopak.co.za
• Sealprint website: www.sealprint.co.za
• JomoPak email: support@jomopak.co.za
• Sealprint email: support@sealprint.co.za

Sava Online (Pty) Ltd is the responsible party for personal information processed through these business operations.

Our Information Officer oversees privacy-related enquiries and requests.

2. Personal Information We Collect

We collect personal information reasonably necessary to provide our products and services, manage customer relationships and operate our business.

Depending on your interaction with us, this information may include:

Personal and contact information

• Full name and surname.
• Email address.
• Telephone or mobile number.
• Billing and delivery addresses.
• Communication preferences.

Business information

• Business or trading name.
• Company registration details.
• VAT registration details.
• Business contact information.
• Names and contact details of authorised business representatives.
• Information required for commercial accounts or agreed credit arrangements.

Customer account information

• Account registration and profile details.
• Authentication and account security information.
• Saved quotations and product configurations.
• Order history and customer preferences.
• Account activity and communication records.
• Assigned sales representative or account manager information.

Order and financial information

• Products ordered and their specifications.
• Quantities, pricing and order values.
• Quotations, invoices, statements and credit notes.
• Payment references and transaction confirmations.
• Refund and return details.
• Delivery and collection instructions.

Artwork and production information

• Uploaded logos, artwork, photographs and design files.
• Product specifications and dimensions.
• Colour and printing requirements.
• Personalisation instructions.
• Artwork proofs and approval records.
• Production and quality-control information.

Website and technical information

We may collect information necessary to operate, secure and improve our websites and online services.

This may include browser and device information, website activity, cookies, session information and technical records relevant to website performance, security and fraud prevention.

We limit the collection and use of personal information to what is reasonably necessary for legitimate and lawful purposes.

Customers should not provide unnecessary sensitive information, passwords, card PINs or card security codes.

3. How We Collect Information

We collect personal information primarily when you provide it to us directly.

This may occur when you:

• Visit or use our websites.
• Register or manage a customer account.
• Request a quotation.
• Configure or purchase products.
• Upload artwork or other documents.
• Approve designs or production proofs.
• Make payments.
• Request delivery or collection.
• Contact customer support.
• Communicate with our sales representatives.
• Submit a return, refund request or complaint.

We may also receive relevant information from authorised business representatives, payment providers, delivery partners, production suppliers and other parties lawfully involved in fulfilling your requests.

Where information is received from another source, we process it only where an appropriate lawful basis exists.

If you provide personal information relating to another individual, you must have the necessary authority or lawful basis to do so.

4. Why We Use Your Information

We process personal information to operate our business and provide the products and services requested by our customers.

These purposes include:

Customer accounts

Creating and maintaining customer accounts, managing authentication, protecting accounts and providing access to customer services.

Quotations and orders

Responding to enquiries, preparing quotations, calculating prices, processing orders and managing purchases.

Artwork and custom manufacturing

Preparing artwork, generating product previews, obtaining customer approvals, manufacturing products and coordinating production.

Payments and financial administration

Processing transactions, issuing invoices and statements, administering refunds and maintaining accounting records.

Delivery and fulfilment

Arranging deliveries, collections, stockholding and other agreed fulfilment services.

Customer service and account management

Responding to enquiries, managing complaints, assigning sales representatives, assisting with repeat orders and maintaining customer relationships.

Security and fraud prevention

Protecting our websites, detecting suspected fraud, preventing unauthorised access and investigating misuse.

Legal and regulatory compliance

Meeting applicable accounting, tax, consumer protection, data protection and other legal obligations.

Marketing and business communications

Providing relevant information about our products, services and offers where permitted by applicable law.

We process information only where there is an appropriate lawful justification, which may include performing a contract, complying with a legal obligation, pursuing a legally recognised legitimate interest or obtaining consent where required.

Providing certain information is voluntary. However, where information is necessary to prepare a quotation, process an order, manufacture products or arrange delivery, we may be unable to provide the requested service without it.

Consent to marketing is not required to purchase our products.

5. Artwork, Designs and Custom Orders

Customers may upload artwork, logos, photographs, designs and other files for custom printing and packaging production.

These files may contain personal information relating to customers or third parties.

We use submitted artwork and associated information for purposes including:

• Preparing quotations.
• Creating digital previews.
• Preparing production proofs.
• Obtaining and recording approvals.
• Manufacturing and printing products.
• Conducting quality-control checks.
• Resolving production queries or disputes.
• Supporting authorised repeat orders.
• Maintaining necessary order and production records.

Where necessary, relevant artwork and specifications may be shared with authorised designers, printers, manufacturers or production partners involved in fulfilling an order.

We limit such access to information reasonably required for the relevant work.

Customers must have the appropriate rights, permissions and lawful authority to provide personal information contained in uploaded artwork.

Where artwork contains personal information relating to children, applicable legal requirements and additional protections must be observed.

Uploading artwork does not give JomoPak or Sealprint automatic permission to publish, advertise or otherwise use that artwork for promotional purposes.

We will obtain separate permission where required before using customer artwork in portfolios, social media, advertising or case studies.

Artwork ownership, intellectual property and approval requirements are addressed further in our Terms & Conditions and Artwork & Print Approval Policy.

6. How We Store and Protect Information

We use appropriate administrative, technical and organisational measures designed to protect personal information against loss, damage, unauthorised access, misuse, unlawful processing, alteration and disclosure.

These measures may include:

• Secure website connections.
• Access controls and authentication.
• Restricted employee permissions.
• Secure handling of customer and order records.
• Appropriate controls over private artwork and files.
• System maintenance and security monitoring.
• Internal information-handling procedures.
• Suitable confidentiality and security arrangements with service providers.

Access to personal information is restricted according to legitimate business responsibilities.

Where external service providers process information on our behalf, we take reasonable steps to ensure that appropriate privacy, confidentiality and security obligations apply.

No electronic system can be guaranteed completely secure. We continuously aim to maintain safeguards appropriate to the nature of the information and the risks involved.

7. Sharing Personal Information

We do not sell personal information.

We may share relevant personal information with trusted third parties where necessary for lawful business purposes.

These may include:

• Payment processors and financial institutions.
• Delivery and courier companies.
• Printing and packaging manufacturers.
• Product sourcing and fulfilment partners.
• Authorised designers and production specialists.
• Website, software, communications and IT service providers.
• Accounting, auditing and legal professionals.
• Regulatory authorities or law enforcement where disclosure is required or permitted by law.

We aim to share only the information reasonably necessary to provide the relevant service or meet a lawful obligation.

Third parties processing information on our behalf must be subject to appropriate confidentiality and security obligations.

Shared operations between JomoPak and Sealprint

JomoPak and Sealprint operate under Sava Online (Pty) Ltd and may use shared employees, customer account systems, administration, customer support and operational records.

This enables us to coordinate quotations, purchases, manufacturing, delivery and customer service.

Where a customer has a dedicated sales representative or account manager, authorised staff may access information reasonably necessary to manage that customer's account.

Using one of our brands does not automatically constitute consent to receive all marketing communications associated with the other.

8. Payment Information

Payments are handled according to the payment method selected by the customer.

Where third-party payment services are used, those providers may process information necessary to authorise transactions, confirm payments, prevent fraud and administer refunds.

We may retain transaction references, payment confirmations, invoice information, payment statuses and other financial records required for ordinary business operations and legal compliance.

Customers should never provide full payment card numbers, card security codes or card PINs through ordinary email or support communications.

Where refunds are requested, we may require relevant information to verify entitlement and process the refund securely.

Financial information is retained in accordance with applicable accounting, tax and legal obligations.

9. Cookies and Website Usage

Our websites may use cookies and similar technologies to provide essential functionality, maintain security and improve the user experience.

These technologies may support:

• Customer authentication.
• Secure login sessions.
• Shopping carts and quotation workflows.
• Website preferences.
• Fraud prevention.
• Website performance and troubleshooting.

Certain cookies are necessary for our websites to operate correctly.

Where optional analytics or advertising technologies are used, we will provide appropriate information and privacy choices or consent mechanisms where required by law.

Customers may manage certain cookies through their browser settings.

Disabling necessary cookies may affect website functionality.

10. Marketing Communications

We may send information about JomoPak and Sealprint products, services, offers and business developments where permitted under applicable law.

Electronic direct marketing is conducted in accordance with POPIA.

Where consent is required, we will seek it before sending marketing messages.

Where a qualifying existing-customer exception applies, we may communicate about our own similar products or services, subject to the applicable legal requirements and opportunities to object.

Customers may withdraw marketing consent or opt out of eligible marketing communications at any time without charge.

Marketing communications will identify the sender and provide an appropriate way to unsubscribe or request that communications stop.

To opt out or raise a marketing-related enquiry, contact:

JomoPak: support@jomopak.co.za

Sealprint: support@sealprint.co.za

Order confirmations, account security messages, invoices, artwork approvals, payment notifications and delivery updates are necessary service communications and are separate from optional marketing.

11. Information Processed Outside South Africa

JomoPak and Sealprint operate from South Africa. However, certain information may be processed, transmitted or stored outside South Africa through service providers used to operate our websites and business systems.

This may include processing in the United Kingdom, European Union or other countries where relevant service providers operate.

International processing may occur in connection with website operations, customer accounts, communications, order administration, data storage and supporting services.

We do not represent that all personal information remains exclusively within South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer complies with section 72 of POPIA and any other applicable requirements.

Transfers must be supported by a lawful basis and, where required, appropriate safeguards, which may include contractual protections or applicable legal protections.

Customers may contact our Information Officer for further information about international processing and relevant safeguards.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where longer retention is required or permitted by law.

Retention periods may depend on:

• Customer account requirements.
• Outstanding quotations and orders.
• Manufacturing and artwork approval records.
• Repeat-order arrangements.
• Customer stockholding and supply agreements.
• Accounting and tax obligations.
• Warranties, complaints and disputes.
• Security and fraud prevention requirements.
• Other applicable legal obligations.

Closing a customer account does not automatically result in the immediate deletion of records we must lawfully retain.

When personal information is no longer required and no lawful retention basis applies, we take reasonable steps to securely delete, destroy or de-identify it.

Where information remains in protected backups, it will be handled according to applicable retention and security arrangements.

13. Information Security and Breaches

We take reasonable steps to prevent unauthorised access to, loss of or misuse of personal information.

Our security measures are intended to reflect the nature and sensitivity of the information involved.

Employees and authorised service providers may access personal information only where reasonably necessary for their duties.

Customers are responsible for keeping their own login credentials confidential and should notify us promptly if they suspect unauthorised account activity.

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the matter and take appropriate corrective action.

Where required by POPIA, we will notify the Information Regulator and affected individuals in accordance with applicable legal requirements.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold.
• Request correction of inaccurate, incomplete, misleading or outdated information.
• Request deletion or destruction where legally justified.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the Information Regulator.

Withdrawing consent does not affect the lawfulness of processing completed before withdrawal and does not prevent processing that is otherwise lawfully required or permitted.

How to submit a request

Privacy requests may be sent to:

JomoPak: support@jomopak.co.za

Sealprint: support@sealprint.co.za

Please use the subject line:

Attention: Information Officer

We may request reasonable evidence of identity or authority before granting access to, correcting or deleting personal information.

Requests will be handled in accordance with applicable legal procedures, requirements and timeframes.

Where a request cannot lawfully be granted, we will explain the applicable reason where required.

15. Complaints and the Information Regulator

If you have a privacy concern or believe your personal information has been handled incorrectly, please contact our Information Officer through either of our support addresses.

We aim to investigate complaints fairly and respond appropriately.

You may also lodge a complaint directly with South Africa's Information Regulator.

Information Regulator (South Africa)

Website: https://inforegulator.org.za

Email for POPIA complaints: POPIAComplaints@inforegulator.org.za

Customers are not required to complete our internal complaints process before exercising their legal right to complain to the Information Regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, products, services, websites, operating procedures or applicable legal requirements.

The latest version will be made available through our relevant websites together with its updated date.

Where legally required, we will provide additional notice or obtain consent before making material changes to how personal information is processed.

Changes to this Privacy Policy do not retrospectively remove existing statutory rights or automatically authorise processing that otherwise requires an independent lawful basis.

Contact Us

Sava Online (Pty) Ltd

Trading as JomoPak, including the Sealprint division

Company registration number: 2019/136356/07

Business location: Brentwood Park, Benoni, Gauteng, South Africa

JomoPak

Website: www.jomopak.co.za

Email: support@jomopak.co.za

Sealprint

Website: www.sealprint.co.za

Email: support@sealprint.co.za

Information Officer

For privacy requests, complaints or enquiries, contact either support address with the subject line "Attention: Information Officer".

Factory visits, warehouse access and collections are by prior appointment only.

This Privacy Policy applies to the JomoPak and Sealprint operations of Sava Online (Pty) Ltd.