Returns & Refunds Policy

JomoPak & Sealprint

Sava Online (Pty) Ltd trading as JomoPak

Last updated: 25 October 2026

1. About This Policy

JomoPak is a trading name of Sava Online (Pty) Ltd, and Sealprint is a division of JomoPak.

This Returns & Refunds Policy applies to products purchased through our websites, sales representatives, quotations and other authorised sales channels.

We supply standard packaging, wholesale products, customised packaging, printed products and goods manufactured or sourced to customer specifications.

Because many of our products are manufactured specifically for customers, different return and cancellation conditions apply to standard stock and custom-manufactured goods.

This policy operates in accordance with applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded.

Where a separate commercial supply agreement applies, its terms will govern to the extent permitted by law.

2. Customised and Made-to-Order Products

Customised products include packaging or related goods that are:

• Printed or branded with customer artwork.
• Personalised with logos, names, designs or other information.
• Manufactured to specific dimensions, materials, colours or finishes.
• Cut, converted or modified to customer requirements.
• Produced or sourced specifically for an agreed custom order.

This includes products customised through Sealprint's online design and ordering tools.

We do not ordinarily accept change-of-mind returns, exchanges or refunds for customised products correctly manufactured and supplied according to the customer's approved specifications.

This includes circumstances where:

• A customer's branding or business requirements change.
• A customer no longer requires the products.
• Incorrect spelling, artwork or design information was supplied and approved by the customer.
• A customer subsequently changes their preference regarding an approved size, layout, material or finish.
• Products conform to the agreed specifications and the customer is dissatisfied with an appearance or characteristic that was accurately disclosed before approval.

Customisation does not remove applicable statutory rights concerning defective, unsafe, damaged, incorrect or otherwise non-conforming goods.

2.1 Artwork and proof approval

Customers are responsible for carefully reviewing all artwork and production details before granting final approval.

This includes:

• Spelling, grammar and wording.
• Logos, graphics and images.
• Artwork orientation and positioning.
• Product dimensions and selected sizes.
• Selected materials and finishes.
• Colours and colour references.
• Print areas, margins and placement.
• Other specifications identified for approval.

Approval of a proof or production specification confirms the customer's authorisation to manufacture the relevant goods according to those details.

Where a customer approves an error contained in an accurately presented proof, and the goods are subsequently manufactured in accordance with that approved proof, the approved error will not ordinarily qualify as a manufacturing defect.

If the customer requests amendments after approval, additional charges may apply and production may need to be rescheduled or restarted.

However, customer approval does not excuse a manufacturing error, a failure to follow the approved specifications, or a defect for which the customer retains a statutory remedy.

2.2 Physical samples and final production

Where a physical pre-production sample is supplied and expressly approved, it may serve as the agreed production reference, subject to disclosed manufacturing tolerances.

Where only a digital proof is supplied, the customer acknowledges that it primarily represents the artwork, layout and general appearance rather than guaranteeing an identical physical reproduction.

A physical sample is not automatically included with every order. Where available, customers may request a sample before production, subject to applicable costs and lead times.

3. Colour Reproduction and Printing Variations

Colour reproduction is an important part of custom printing. However, digital displays and physical printing use different methods of producing colour.

A colour displayed on a computer, mobile phone or other screen may not appear identical when printed on a physical packaging material.

3.1 RGB and CMYK

Digital screens generally use the RGB colour model, which creates colour using light.

Printing processes commonly use CMYK inks or other ink systems to reproduce colour on physical materials.

Because the available colour ranges differ, some colours visible on screens cannot be reproduced exactly in print.

Bright, fluorescent, highly saturated and certain vivid digital colours may be particularly difficult to reproduce using standard printing processes.

3.2 Pantone and spot colours

Pantone references or other specified colour systems may be used where supported by the selected printing process.

However, a Pantone reference does not automatically guarantee an exact match across every material, ink system, print method or production run.

A Pantone reference shown on a digital screen is not necessarily an accurate representation of the corresponding physical printed colour.

Where a particular physical colour standard is required, it must be expressly agreed before production, together with any applicable sample, production method and colour tolerance.

3.3 Materials and ink absorption

The appearance of printed colour may be affected by:

• Kraft, white, coloured or coated materials.
• Paper shade and texture.
• Material absorbency.
• Ink opacity and coverage.
• Underlying material colour.
• Printing and finishing processes.
• Drying and curing conditions.
• Reasonable batch-to-batch variations.

For example, the same artwork may look different when printed on brown kraft paper compared with white paper because the underlying material affects the final appearance.

White ink, underprinting or other special processes may be required to achieve particular visual effects. Such requirements must be identified and agreed before production.

3.4 Digital proofs and colour accuracy

Digital proofs are primarily intended to confirm design placement, content, layout and general visual appearance.

Unless expressly stated otherwise in an agreed production specification, digital proofs are not contractually guaranteed colour-accurate physical proofs.

Customers should not rely solely on the appearance of a digital proof, mobile screen or desktop monitor when an exact printed colour is critical.

Where colour accuracy is essential, customers must notify us before approving production so that available colour-matching options can be discussed.

3.5 Colour-related complaints

A difference between a digital screen display and a physical printed product does not, by itself, establish a manufacturing defect.

Where goods have been produced using the approved artwork, agreed materials, selected printing method and applicable colour tolerances, differences attributable to disclosed printing limitations or normal production variation will not ordinarily qualify for a change-of-mind refund or replacement.

However, where we materially depart from an expressly agreed physical colour standard, use an incorrect approved ink specification, fail to follow an agreed production requirement or supply goods that do not meet applicable statutory quality requirements, the complaint will be assessed under the defective or non-conforming goods provisions of this policy.

4. Manufacturing Specifications and Tolerances

Packaging manufacturing involves processes such as cutting, folding, gluing, printing, laminating and converting.

Reasonable variations may occur in:

• Product dimensions.
• Paper and material characteristics.
• Print registration and positioning.
• Folding and gluing.
• Material shade and finish.
• Printing consistency.
• Production batches.

Where specific manufacturing tolerances apply, these will be established by the relevant product specifications, quotation, approved sample or agreed production documentation.

A particular dimensional tolerance is not automatically applicable to every product.

Customers requiring unusually precise dimensions, print positioning, colour reproduction or other characteristics must communicate these requirements before production so that their feasibility can be assessed and agreed.

A product manufactured within clearly disclosed and agreed tolerances will not ordinarily be considered defective solely because it varies within those tolerances.

This does not exclude statutory rights where the product is unsafe, unfit for its reasonably intended purpose or otherwise fails applicable legal quality requirements.

5. Damaged, Faulty or Incorrect Goods

Please inspect products promptly after delivery or collection.

We request that visible damage, shortages, incorrect products or apparent production defects be reported within three business days of receipt, where reasonably possible.

A business day means Monday to Friday, excluding South African public holidays.

When reporting a problem, please provide:

• Your order or invoice number.
• The affected product and quantity.
• A description of the issue.
• Photographs or supporting information, where available.
• Relevant batch, carton or delivery details, where applicable.

Please retain the affected goods and packaging for reasonable assessment.

Where practical, customers should avoid using or distributing goods they reasonably believe are defective until the matter has been investigated.

The three-business-day period is a preferred reporting timeframe and does not remove statutory rights or prevent claims for hidden defects.

Signing a delivery note does not automatically waive statutory rights.

5.1 Examples of manufacturing or supply errors

Depending on the agreed specifications and surrounding circumstances, potential manufacturing or supply errors may include:

• Printing an artwork version different from the final approved version.
• Manufacturing products to materially incorrect dimensions.
• Supplying a different paper, material or grammage from the agreed specification.
• Producing an incorrect approved design or layout.
• Printing a materially incorrect colour where a specific physical colour standard and relevant tolerances were expressly agreed.
• Material printing defects, incomplete printing or significant production failures.
• Defective gluing, cutting or assembly affecting product quality or function.
• Supplying incorrect products or quantities.
• Supplying goods that are unsafe or unsuitable for their reasonably intended or expressly agreed purpose.

Each complaint will be assessed against the agreed order, production records, approved artwork, applicable tolerances and statutory requirements.

5.2 Matters that do not automatically constitute manufacturing defects

The following do not, by themselves, establish a manufacturing defect:

• Artwork errors accurately presented and approved by the customer.
• Changes of preference after artwork approval.
• Differences between a digital screen colour and printed colour.
• Normal material shade variations.
• Disclosed and agreed production tolerances.
• A customer's dissatisfaction with an appearance or characteristic that was accurately disclosed and agreed before production.
• Damage caused by improper handling, storage, contamination or unauthorised alteration after the relevant transfer of responsibility.

These circumstances will be considered alongside the particular facts and applicable law. They do not override statutory rights in respect of genuinely defective or unsafe goods.

6. Assessment, Responsibility and Remedies

Where a complaint is received, we may request reasonable supporting evidence, product samples, inspection or return of the affected goods.

Our assessment may consider:

• The final approved proof or production sample.
• The agreed product specification.
• The selected material and printing method.
• The relevant manufacturing tolerances.
• The nature and extent of the reported issue.
• Whether the goods materially differ from what was agreed.
• Whether the goods satisfy applicable statutory quality requirements.
• Whether any damage or alteration occurred after delivery.

We will not unreasonably delay the investigation or any legally required remedy.

6.1 Where goods were correctly manufactured

Where products conform to the approved specifications, applicable tolerances and legal quality requirements, we will not ordinarily accept a return or provide a refund solely because the customer changes their mind or is dissatisfied with an approved design characteristic.

This includes disclosed colour-reproduction differences that do not amount to a breach of an expressly agreed requirement or applicable legal standard.

6.2 Where a manufacturing or supply error is established

Where a material manufacturing or supply error is established, we will provide an appropriate remedy in accordance with the agreement and applicable law.

This may include correcting the problem, replacing affected products or refunding the relevant amount, as legally required or otherwise agreed.

6.3 Statutory rights concerning defective goods

Where section 56 of the Consumer Protection Act applies, qualifying goods that fail the statutory quality requirements may generally be returned within six months after delivery, without penalty and at the supplier's risk and expense.

Where the statutory requirements are met, the consumer may choose repair, replacement or refund as provided by law.

Where repaired goods fail again within the applicable statutory period and the relevant requirements are met, the further remedies prescribed by law will apply.

These rights are not conditional on the customer proving negligence by JomoPak, Sealprint or a manufacturing partner.

Responsibility for return or collection costs will be determined by the nature of the claim, any established defect or non-conformance, the agreed terms and applicable statutory requirements.

For discretionary returns of correctly supplied products, the customer will ordinarily be responsible for agreed return costs.

For qualifying statutory defective-goods returns, we will bear the costs and risks required by law.

We will not require customers to pay unlawful inspection or return charges as a condition of exercising statutory rights.

7. Completed Goods Held at Our Warehouse

In certain circumstances, we may agree to retain completed products for future collection, scheduled delivery or release in batches.

Where this arrangement applies, we will notify the customer when goods are completed or ready for release.

We request that customers contact us within three business days of notification, where reasonably possible, to arrange inspection, request samples or confirm release instructions.

We will provide a reasonable opportunity to inspect goods, which may involve photographs, samples, remote review or a scheduled physical inspection.

Customers do not have unrestricted access to our manufacturing facilities or warehouse.

Visits, inspections and collections must be arranged in advance and remain subject to reasonable safety, hygiene, security and operational requirements.

Failure to respond to a completion notice does not automatically mean that products have been inspected, accepted as defect-free or legally delivered.

Any statutory period calculated from delivery begins at the legally applicable delivery event.

Holding custom-manufactured goods at a customer's request does not create a change-of-mind return or cancellation right.

We remain responsible for exercising reasonable care over goods in our custody, subject to applicable law and agreed storage arrangements.

Where products are released in batches, customers should inspect each delivery when received.

8. Returns of Standard Stock Products

Standard stock means products supplied from our ordinary range without customer-specific printing, manufacturing or modification.

Outside an applicable statutory return right, change-of-mind returns of standard stock are considered individually and require our written approval.

For a discretionary return to be considered, products should be:

• Unused and in their original condition.
• Clean, complete and undamaged.
• In their original packaging, where reasonably possible.
• Suitable for resale.
• Free from contamination or improper storage damage.

Food-contact packaging must remain suitably protected from contamination.

Any approved return transport costs or lawful handling charges will be communicated before the customer proceeds.

Approval of a voluntary return does not necessarily entitle the customer to a refund of the original delivery charge.

These conditions do not restrict statutory rights relating to defective, incorrect or otherwise non-conforming products.

Where an earlier order was placed under an applicable policy offering a longer contractual return period, that entitlement will be respected.

9. Online Purchases and Cooling-Off Rights

Where section 44 of the Electronic Communications and Transactions Act applies, an eligible consumer may cancel an online purchase of goods within seven days after receiving them, without providing a reason and without penalty.

Where this right applies:

• The consumer may cancel within the statutory period.
• Only the direct cost of returning the goods may be charged.
• Payments must be refunded within 30 days of cancellation, as required by the Act.

This cooling-off right is subject to statutory exclusions, including goods made to a customer's specifications or clearly personalised.

Custom-printed packaging and goods manufactured to customer-specific requirements will generally fall within those exclusions.

However, purchasing through Sealprint does not automatically exclude the transaction from applicable cooling-off rights.

Other statutory cancellation and refund rights remain unaffected.

10. Order Changes and Cancellations

Customers should contact us immediately if they wish to change or cancel an order.

For custom or special-order products, we will assess the status of the order, including whether:

• Artwork preparation or design work has commenced.
• Printing plates, tooling or production preparation have been completed.
• Materials have been purchased or committed.
• Suppliers have commenced work.
• Printing or manufacturing has begun.
• Products have already been completed.

Where cancellation is permitted, reasonable and legally recoverable costs may apply.

These may include work already completed, order-specific materials, specialised preparation and other identifiable losses, taking account of avoided costs and recoverable value.

Deposits are not automatically forfeited in every circumstance.

Once manufacturing begins, cancellation or amendments to a custom order may not be possible, except where required by law or otherwise agreed.

Any legally permitted cancellation charge must be reasonable in the circumstances.

If we cannot fulfil an order, we will communicate the available options and honour applicable statutory cancellation and refund rights.

11. Quantities, Shortages and Delivery

11.1 Sealprint: Exact Quantities

Sealprint supplies customised packaging and related products through various production methods, including printing onto existing blank packaging and manufacturing products to customer specifications.

Regardless of the production method, Sealprint orders are supplied in the exact quantity ordered. No manufacturing overrun or underrun allowance applies to the customer’s order.

Internal printing wastage, rejected units, supplier pack sizes, minimum manufacturing quantities or additional production requirements do not reduce the quantity committed to the customer.

For example, where a customer orders 500 printed bags, our obligation is to supply 500 conforming printed bags.

Customers will not be charged for additional quantities they have not ordered or otherwise expressly agreed to purchase.

Where fewer conforming units are supplied than required, we will arrange an appropriate remedy, including supplying outstanding units or issuing a monetary refund where required by law or otherwise agreed.

11.2 JomoPak wholesale manufacturing

Certain JomoPak wholesale or quoted manufacturing orders may be subject to an expressly agreed production overrun or underrun allowance.

Where applicable, the allowance must be communicated in the quotation or order confirmation.

Customers will not automatically be charged for additional units outside the agreed terms.

11.3 Delivery and collection

Customers should inspect goods as soon as reasonably possible after receiving them.

Where transport damage is suspected, please retain the relevant packaging and provide photographs where available.

Risk and responsibility for loss or damage will be determined under the applicable delivery agreement and law.

Where goods are sourced or manufactured through an external supplier on our behalf, customers may still contact JomoPak or Sealprint directly concerning their order.

The use of an external supplier does not remove any statutory responsibility owed to the customer.

12. Requesting a Return or Refund

To request a return, refund, replacement or assessment of a product complaint, contact the relevant support team.

JomoPak

support@jomopak.co.za

www.jomopak.co.za

Sealprint

support@sealprint.co.za

www.sealprint.co.za

Please provide:

• Your order or invoice number.
• Your name and business name, where applicable.
• The affected product, batch and quantity.
• The issue and when it was discovered.
• Photographs or supporting information, where available.
• Your requested resolution.

Please contact us before arranging return transport so we can provide appropriate instructions and avoid unnecessary costs.

A return reference may be issued for tracking purposes, but it does not limit statutory rights.

Where a return, refund or replacement is approved or legally required, we will confirm the next steps.

Refunds will normally be processed through the original payment method, or another secure and mutually agreed method.

Applicable statutory refund deadlines will be honoured.

Where a voluntary refund is approved and no shorter legal deadline applies, we aim to process it within 14 business days after approval and receipt of the information reasonably required to complete payment.

13. Your Rights and Policy Updates

Nothing in this policy excludes or limits rights and remedies available under applicable South African law.

Different statutory protections may apply according to the customer, transaction, product and circumstances.

Separately agreed supply, manufacturing or storage terms apply only to the extent legally permitted.

Customers dissatisfied with the assessment of a complaint may request further review.

They may also approach an applicable consumer ombud, consumer protection authority, tribunal or court.

We may update this policy to reflect changes in our products, business operations or legal requirements.

Updates will not retrospectively remove statutory rights or contractual entitlements attached to existing orders.

Company Information

Registered company: Sava Online (Pty) Ltd

Registration number: 2019/136356/07

Trading name: JomoPak

Division: Sealprint

Business location: Brentwood Park, Benoni, Gauteng, South Africa

JomoPak

Website: www.jomopak.co.za

Email: support@jomopak.co.za

Sealprint

Website: www.sealprint.co.za

Email: support@sealprint.co.za

Factory and warehouse access: By prior appointment and permission only.

This Returns & Refunds Policy applies to the JomoPak and Sealprint operations of Sava Online (Pty) Ltd.

Delivery information

• We deliver across South Africa. The options available for your address and their cost are shown at checkout.
• Large orders may be delivered by freight and quoted separately.
• Estimated dispatch dates start once your proof is approved and payment has cleared. We will tell you promptly if a date changes.
• Large orders may arrive in more than one delivery. Your account shows what has been delivered and what is still to come.
• Please check cartons on arrival and note any visible damage on the courier's delivery note.